Privacy Policy

1. Introduction

Cosmetic Plus Wholesale Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our B2B trade portal.

Company registration: 8621503
VAT number: GB169987622
Location: Blackpool, Lancashire, United Kingdom

2. Information We Collect

Personal Information

When you register for a trade account or submit enquiries, we may collect:

• Company name and registration details
• VAT number
• Business and delivery addresses
• Contact name, email address, and phone number
• Payment and billing information
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Manage your trade account
• Communicate with you about orders, products, and services
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our contractual obligations when you place orders
• Legitimate interests: To operate and improve our business
• Consent: For marketing communications and cookies
• Legal obligation: To comply with applicable laws and regulations

5. Information Sharing

We may share your information with:

• Service providers: Payment processors, shipping carriers (Royal Mail, DPD), and IT service providers
• Professional advisers: Accountants, lawyers, and auditors
• Regulatory authorities: When required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For trade accounts, we typically retain data for 7 years after the last transaction for tax and legal compliance purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (where applicable)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us at shop@cosmeticplus.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

9. International Transfers

Your data is primarily stored and processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: shop@cosmeticplus.co.uk
Location: Blackpool, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk